FreeScout 1.8.62​ is now available. This release includes minor changes and bug fixes.

FreeScout 1.8.62 is the super lightweight free open source help desk and shared inbox written in PHP7 (Laravel 5.5 framework).

FreeScout 1.8.62 Changelog

Added

• Updated Dutch translation.

🐞 Bug fixes

• Fixed “Send and stay on the page” option when creating a new conversation.
• Take into account proxy settings in Helper::downloadRemoteFile() function (#2755)
• Do not add Re: to the email saved in IMAP folder when creating a new conversation in FreeScout or forwarding a conversation (#2509)
• Do not add Re: to the email subject when a forwarding conversation in FreeScout (#2759)
• Do not convert phone conversation into email conversation when adding a note (#2766)
• Fixed undefined attachment names in webklex/php-imap library (#2753)
• Set closed_at when creating a conversation and mailbox’s “Status After Replying” is set to Closed (#2751)
• Fix apple-touch-icon.png path on subfolder installations.
• When an attachment can not be saved to the IMAP folder – save an email without attachments (#2749)
• Fixed retrieving folders list in mailbox Fetching settings with webklex/php-imap library.
• Fixed saving outgoing emails to the IMAP folder with webklex/php-imap library.
• Do not add convesations count to the page title when saving a draft.
• Fixed incorrect customer email detection when fetching forwarded email (#2763)
• Improved detecting a customer email address when fetching emails forwarded by support agents (#2763)
• Create a conversation on behalf of a customer when support agent forwards an email to one address only (#2761)
• Fixed an issue with email notifications being sent to the user when they should not be sent (#2764)
• Do not show message ID in the Gmail snippet preview (#2752)
• manifest, mask-icon and favicon.ico paths for subfolder installations (#2746)

📝 Changed

• Renamed “Fetching Mail Schedule” option into “Fetching Interval”.

Although updates are tested, you’re always encouraged to backup your files before patching.

Tags: Customer Relationship Management, Customer Support, Softaculous

Related Links

• Live Demo:
  See FreeScout in action (Softaculous site (External link))
• Official Website:
  Learn more about FreeScout software (External link)
• Run FreeScout in your website:
  Please Contact us for more information or start any Hosting Plan and install FreeScout from Softaculous software library
• FreeScout Changelog:
  To read changelog source Click Here (GitHub External link)