“Vision Helpdesk 3.9.0 released with a lot of fixes and improvements.”

Vision Helpdesk is a Web-Based True Satellite Helpdesk Software that allows you to manage support for Multiple Companies at one place.

With single front-end and each company having its own client portal makes it true satellite helpdesk.

You will need a Valid License key to install and run Vision Helpdesk.

Changes Detail

Features

• Ticket Billing now supports payment gateway integration with Authorize.net
• Recurring invoice generation feature with product billing
• Test POP3 / IMAP log-in credentials while saving settings in email queue.
• Custom Ticket Hash generation using prefix
• Disable or Enable Register link on client portal

Fixed Bugs

• Blank screen issue with invalid log-in on client portal
• Advance search and report export output changed
• Work report export issue fixed

Classes
class_billing.php
class_client.php
class_setting.php
class_ticket.php

Design
design/images/vis_settings.png
design/style.css

Console
cron.php

Language
english.php

Modules
module_billing.php
module_client.php
module_parser.php
module_export.php
module_report.php
module_setting.php
module_ticket.php

Plugins
plugins/gatway/authorize.net/

Templates/clients
gateway.php
header.php
invoice_details.php
invoice_list.php

Templates/manage
billing_setting.php
invoice_list.php
mailqueue_list.php
portal_setting.php
portal_setting.php
product_add.php
product_edit.php
product_list.php
setting_menu.php
ticket_module_setting.php
transactions_log.php
transactions_log_details.php

Database changes
ALTER TABLE `avis_gateway` ADD `gateway_type` TINYINT( 1 ) NOT NULL, ADD `gateway_mode` TINYINT( 1 ) NOT NULL;

CREATE TABLE IF NOT EXISTS `avis_gateway_log` (
`log_id` int(15) NOT NULL AUTO_INCREMENT,
`invoice_id` int(15) NOT NULL,
`gateway_id` tinyint(1) NOT NULL,
`txn_data` text CHARACTER SET utf8 NOT NULL,
`status` text CHARACTER SET utf8 NOT NULL,
PRIMARY KEY (`log_id`)
);

ALTER TABLE `avis_product` ADD `is_recurring` TINYINT( 1 ) NOT NULL ;

ALTER TABLE `avis_ticket` ADD INDEX ( `ticket_hash` , `domain_id` ) ;

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The post Vision Helpdesk 3.9.0 Update Released appeared first on Orange Internet Solutions.

“Vision Helpdesk 3.8.8 release with important security fixes. Update recommended.”

Vision Helpdesk is a Web-Based True Satellite Helpdesk Software that allows you to manage support for Multiple Companies at one place.

With single front-end and each company having its own client portal makes it true satellite helpdesk.

You will need a Valid License key to install and run Vision Helpdesk.

Changes Details

• Logged in client access restriction fixed.
• Client portal bug for accessing the ticket fixed.
• Contacts / Sub account management fixes.
• New variable {company} added with custom email templates.
• Blocked scripts in all form submissions to avoid any cross scripting.

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The post Vision Helpdesk 3.8.8 Update Released appeared first on Orange Internet Solutions.

Vision Helpdesk 3.8.0 this version includes new features and bug fixes from V3.7.4 and previous versions. 

Vision Helpdesk is a Web-Based True Satellite Helpdesk Software that allows you to manage support for Multiple Companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk. You will need a Valid License key to install and run Vision Helpdesk.

Features

• Merge Clients
• Client can be Merged as contact
• Italian language added
• HTML editor changed
• While adding staff can “Send login details to staff by email”.
• You can adjust Due time for Ticket without creating SLA
• Ticket type and Resolution time columns added in ticket list view.
• In alert email last ticket post can receive using keyword {ticket_reply}

Bug Fixes

• Open new ticket >> Quick Insert >> add self help >> space added above content
• Client portal >> Self help >> select an article >> add comment , at Manage portal >> selfhelp >> comment >> full name and comment received but email id not received.
• Blabs >> click on add >> Select staff >> click on “add to blab” button ,selected staff added. >> again click on add staff >> previously added staff should display selected.
• Workflow >> Event : New ticket , Create draft >> send draft >> workflow not working.
• Manage portal >> open new ticket >> click on ” save as draft “, open draft ticket here autoresponder option missing.
• Create draft and send , Home >> recent activities >> here activity showing ticket replied instead of new ticket.
• Create draft , Home >> recent activities >> here activity showing new ticket created.
• Filter : no need of display order
• When we enter sub client email id in home search option then it view with whole details. (Add contact option not required for sub client.)
• Report >> work report >> action : Remove spam >> showing Spam marked
• Report >> work report >> action : move to inbox >> showing Ticket moved to trash
• Report >> work report >> action : Create Draft >> showing New Ticket Created
• Report >> work report >> action : Send Draft >> showing Ticket replied.
• Client module >> edit profile >> client email >> email already exist validation missing.
• Settings >> send email >> bottom option : change page >> drop down not working.
• Work report >> SLA report for resolution time
• Settings >> Add staff >> department access : required field.
• Staff >> edit staff >> email already exist validation missing.
• Client profile >>try to update twitter id , facebook id >> not working
• API >> forwarded ticket is working as staff replied, it should not be.
• API >> disabled department should disable from dept list
• API >> disabled domain should disable from domain list
• API >> disabled staff should disable from staff list
• API >> staff group >>client edit >> no >> should display access denied (spam,ban, approve)
• Staff group settings >> API access : no >> should display access denied
• Client search api >> deleted domain’s client also listing, it should not be
• Client search api >> disabled domain’s client also listing, it should not be
• API >>Settings >> staff group>>client ban : set as no >> should display access denied
• Advanced search >> click on filter : its open in new tab >> close 1st search
• Tab >>on filters tab : click on top right  corner “search” option >> tickets tab open instead of advanced search.
• In audit log, operator showing “client(client name)” for the actions those happened through workflow (only for the event new ticket and client reply from client portal). should display System
• Url is not change according to option, showing home page url for these options
• Staff setting,Tags ,Advanced search ,Ticket queue, Search
• Search >> save as filter >> Expected result : updated filter form should display or search result should display.
• Billing module >> summary >> Unpaid count >> Tab name : Unpaid , Frame name : Invoices
• Billing module >>summary >> Overdue count >> Tab name : Overdue , Frame name : Invoices
• Billing module >> summary >> New count >> Tab name : New , Frame name : Invoices
• Billing module >> summary >> Today due count >> Tab name : Todays due , Frame name : Invoices
• Billing module >> summary >> Today paid count >> Tab name : Today paid, Frame name : Invoices
• Client module >> after deleting the main client, sub client deleted but their settings not delete.
• Blab >>staff list >> self name should be list with view blab button.
• Manage portal>> open new ticket / reply ticket >> select self help (select an article which is having attachment ) >>here , text added as a message but attachment not added.
• Workflow calender time should work according to Timezone setting.
• Settings >> staff group >> staff reply >> set as no >> staff reply to alert email working
• Workflow not working for auto generated invoice.
• Settings >> Schedule >> +Add schedule >> not working.
• Ticket details API >> last _replier_id showing 0 for all tickets.
• Settings >> schedule >> custom time >> +Add >> Courser Pointer should be “Link select” instead of “Text select”
• Settings >> products >> product list >> Curser Pointer should be “Link select” instead of “Text select”
• Settings >> labels >> delete >> form name should be “Delete labels” instead of ”Delete tags”.
• Report >> Client report >> “All” option added.
• Twitter: create ticket >> staff reply to ticket alert >> reply should append as comment on twitter page.
• Schedule : custom time >> not working according to timezone.
• Open new ticket >> To >> client list >> showing some blank entries. (twitter , face book clients)

More Information

• Try Online Demo:
  Vision HelpDesk (Softaculous external link)
  Vision HelpDesk Changelog (Official website, external link)

• Start Vision HelpDesk
  In order to use Vision  HelpDesk you need a domain name (ex. yoursite.com) and web hosting service.
  If you don’t have a domain name Register a Domain Name.
  To install Vision  HelpDesk choose one of our hosting plans. (all our packages includes Softaculous).

• Hosted Vision HelpDesk
  Contact us if you don’t need a domain or hosting service, and want to use Vision HelpDesk anyway.

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The post Vision Helpdesk Update 3.8.0 released appeared first on Orange Internet Solutions.