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“osTicket 1.9.5.1 this release fixes bugs and addresses potential security vulnerability reported in earlier versions, and also introduces a variety of enhancements.”

osTicket 1.9.5.1 is a widely-used open source support ticket system.

It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use.

The best part is, it’s completely free.

Changes Details

This release was mostly to replace the Prototype JavaScript framework with jQuery, which means that just about every line of JavaScript was rewritten.

Some other small enhancements and bug fixes where addressed:

Improvements

• Fix file.php to serve files added to system before osTicket v1.9.1 (e02ab9a)
• Fix file.php to serve files if client panel or system is offline (6bb7843)
• Fix popover download of inline images (8d3a130)
• Avoid de-duplicating zero-length files (98caa70)
• Send new message alert to team members if not assigned to an agent (b7e75b1)
• Fix import of users to organization not setting the organization (1220238)
• Fix redactor toolbar showing over the date picker (#1450, thanks @Chefkeks)

Performance and Security

• Fix XSS vulnerability in client language selection (b38b3ca)

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The post osTicket 1.9.5.1 Update Released appeared first on Orange Internet Solutions.

“osTicket 1.8.1.2 release it has some minor bugfixes as well as some cool features.”

osTicket 1.8.1.2 is a widely-used open source support ticket system.

It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket  1.8.1.2 is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it’s completely free.

Changes Details

Enhancements

• Departments can have a department if there are no members (#618)
• Any valid email address can be used throughout the system (#673, e3adfaa)

Bugs

• Preserve inline image floating in ticket thread (#612)
• Recover from crash when creating new user accounts (#617)
• Fix SQL error for some variable names on custom fields (#620)
• Fix canned append in non-HTML mode (#621)
• Fix stripping of leading zeros from phone numbers (#622)
• Strip <?xml … > processing instructions from html email (#628)
• Disable error_reporting for releases (#630)
• Fix crash during PDF generation for some PHP installations (#631)
• Clicking away from popup tips closes them (#645)
• FAQ last-modified time can be something other than midnight (#647)
• Fix creeping widget sizes in create-user dialog (#648)
• Usernames can have Unicode characters (#650)
• If Auto-claim tickets is disabled, reopen tickets unassigned (#651)
• New SLA’s default to have alerts enabled (#654)
• Fix creating ticket by staff without required contact-information fields (#656)
• Fix crash viewing ticket in the client portal if no departments are public (#658)
• Fix crash for some custom field configurations (#659)
• Allow manual update of SLA to a transient SLA (#663, e37ec74)
• Fix upgrade crash from some osTicket 1.6 installations (#687)
• Fix over-stripping of some HTML element sections (#686)
• Better detection of email loops (#584, #684)
• Fix attachments from new ticket by staff to be associated with the response (#688)

Geeky Stuff

• Persistent database connections are supported (#693)
• Regression testing now tests for JS syntax errors (#669)
• Add git version to the deployment script (#630)

Performance and Security

• Staff can only see closed tickets if they have access via group or primary department (#623, #655)

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