“osTicket 1.9.5.1 this release fixes bugs and addresses potential security vulnerability reported in earlier versions, and also introduces a variety of enhancements.”

osTicket 1.9.5.1 is a widely-used open source support ticket system.

It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use.

The best part is, it’s completely free.

Changes Details

This release was mostly to replace the Prototype JavaScript framework with jQuery, which means that just about every line of JavaScript was rewritten.

Some other small enhancements and bug fixes where addressed:

Improvements

• Fix file.php to serve files added to system before osTicket v1.9.1 (e02ab9a)
• Fix file.php to serve files if client panel or system is offline (6bb7843)
• Fix popover download of inline images (8d3a130)
• Avoid de-duplicating zero-length files (98caa70)
• Send new message alert to team members if not assigned to an agent (b7e75b1)
• Fix import of users to organization not setting the organization (1220238)
• Fix redactor toolbar showing over the date picker (#1450, thanks @Chefkeks)

Performance and Security

• Fix XSS vulnerability in client language selection (b38b3ca)

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The post osTicket 1.9.5.1 Update Released appeared first on Orange Internet Solutions.

“osTicket 1.8.1.2 release it has some minor bugfixes as well as some cool features.”

osTicket 1.8.1.2 is a widely-used open source support ticket system.

It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket  1.8.1.2 is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it’s completely free.

Changes Details

Enhancements

• Departments can have a department if there are no members (#618)
• Any valid email address can be used throughout the system (#673, e3adfaa)

Bugs

• Preserve inline image floating in ticket thread (#612)
• Recover from crash when creating new user accounts (#617)
• Fix SQL error for some variable names on custom fields (#620)
• Fix canned append in non-HTML mode (#621)
• Fix stripping of leading zeros from phone numbers (#622)
• Strip <?xml … > processing instructions from html email (#628)
• Disable error_reporting for releases (#630)
• Fix crash during PDF generation for some PHP installations (#631)
• Clicking away from popup tips closes them (#645)
• FAQ last-modified time can be something other than midnight (#647)
• Fix creeping widget sizes in create-user dialog (#648)
• Usernames can have Unicode characters (#650)
• If Auto-claim tickets is disabled, reopen tickets unassigned (#651)
• New SLA’s default to have alerts enabled (#654)
• Fix creating ticket by staff without required contact-information fields (#656)
• Fix crash viewing ticket in the client portal if no departments are public (#658)
• Fix crash for some custom field configurations (#659)
• Allow manual update of SLA to a transient SLA (#663, e37ec74)
• Fix upgrade crash from some osTicket 1.6 installations (#687)
• Fix over-stripping of some HTML element sections (#686)
• Better detection of email loops (#584, #684)
• Fix attachments from new ticket by staff to be associated with the response (#688)

Geeky Stuff

• Persistent database connections are supported (#693)
• Regression testing now tests for JS syntax errors (#669)
• Add git version to the deployment script (#630)

Performance and Security

• Staff can only see closed tickets if they have access via group or primary department (#623, #655)

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The post osTicket 1.8.1.2 Update Released appeared first on Orange Internet Solutions.

“osTicket 1.8.1 bugs fixed reported from the previous release New enhancements and improvements and security related fix.”

osTicket is a widely-used open source support ticket system.

It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it’s completely free.

Changes Details

Enhancements

• Ticket filters support matching on email To and Cc fields
• Microsoft® TNEF emails are supported
• Popup summary and collaborator list on ticket queue page

Bugs

• New ticket by staff adds recipient and staff context to email templates
• Forbid password reset for non-local users
• Allow an administrator to lift the force password change flag
• Locks are released on logout
• Text email footnotes are written as [title]#
• Fix E_STRICT annoyance from class.config.php
• Fix dashboard report timeframe for non-US date formats
• Fix dashboard report ending “period”
• Fixup Message-Id and Delivered-To for encapsulated messages
• Fix several issues with display and download of attachments
• Fix sending a reply email if requested not to
• Much better compatibility implementation of the mbstring module
• Consider the delivered-to header in finding the system email
• Only consider collaborators if the receiving system email is identified
• Do not consider delivered-to addresses as collaborators
• Ticket variables are available in templates regardless of case
• Allow advanced search on any priority regression
• Assume iso-8859-1 MIME body encoding if not specified
• Fix email address list parsing on bad MIME headers
• Automatically detect file MIME type if not specified
• Fix login issue when upgrading from osTicket 1.6
• Add new features to the storage API to implement Amazon S3
• Fix attachment corruption on some documents like PDFs (#576)

Performance and Security

• Reuse SMTP connections where possible
• Enforce max file size for attachments sent via API
• Support auditing login attempts
• Avoid auth strikeouts when not attempting a login

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The post osTicket 1.8.1 Update Released appeared first on Orange Internet Solutions.

osTicket 1.7.3 release includes a security fixes; we urge you to upgrade immediately. 

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use.

The best part is, it’s completely free.

Enhancements

• Ticket thread items are now available for email templates
• Support MySQL servers on a non-standard port number, which is also not set in the php.ini file

Bug Fixes

• Fix email handling where the character set advertised is us-ascii but iso-8859-1 was intended
• Ticket source is now editable
• Email parsing would crash if Reply-To header was not found
• CSRF token creation would fail on some Windows installations
• Tickets without an SLA set would never go overdue
• FAQ search now hits category names
• FAQ search hits are sorted by article title now
• Email replies with nothing before the quoted response marker should remain as is
• CAPTCHA responses are now considered case-insensitive
• References email header how includes the parent email Message-Id
• Email attachment parsing would crash if the Content-Disposition header had no parameters
• Date format on the jQuery-UI datepicker is admin configurable now

Performance

• Scanning deleting orphaned files is much faster

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The post osTicket Update 1.7.3 released appeared first on Orange Internet Solutions.

OosTicket 1.7.2 new features and fixes. 

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it’s completely free.

Changes Details

Enhancements

• The ticket number is no longer required in the subject line and staff can reply to emails and create an internal note (released in v1.7.1.2)
• Show customized site logo on PDF output
• Support deployment for initial install with cli deploy script
• Require complete regression test pass before packaging new release
• Die with HTTP/500 for misconfiguration or database connect failure

Bug fixes

• Detect and import inline attachments without a Content-Disposition header
• Show correct template description again
• Import attachments from emails continuing a ticket thread (regression introduced in v1.7.1.2)
• Support UTF-8 encoded filenames for fetched emails
• Disable Kerberos and NTLM authentication in mail fetching
• Forbid empty reply-separator setting
• Only email administrators for log messages that would be written to the database
• Emails fetched and rejected by a ticket filter that are not deleted or moved to a folder will not be re-fetched and re-rejected
• Workaround for some mail clients’ inability to properly decode quoted-printable encoded emails
• Inline text bodies are incorrectly detected as attachments without a filename
• Properly decode and display some international chars in PDF printing

Security

• Require email address match if ticket number is matched in subject line and neither references or in-reply-to headers match an existing ticket thread item (regression introduced in v1.7.1.2)

Performance

• Address database performance issue scanning for orphaned file_chunk records

More Information

• Try Online Demo:
  osTicket (Softaculous external link)
  osTicket Changelog (Official website, external link)

• Start osTicket
  In order to use osTicket you need a domain name (ex. yoursite.com) and web hosting service.
  If you don’t have a domain name Register a Domain Name.
  To install osTicket choose one of our hosting plans. (all our packages includes Softaculous).

• Hosted osTicket
  Contact us if you don’t need a domain or hosting service, and want to use osTicket anyway.

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