Live helper chat 3.13 is now available. This is a maintenance release.

Live helper chat 3.13 Changelog

Live helper chat | Customer Support

• Various bot improvements.
• Intent detection by matching rules.
• Possibility to plug in various AI engines in the future.

Execute doc/update_db/update_188.sql for update

Live helper chat 3.13 More Information

The post Live helper chat 3.13 | Update appeared first on Orange Internet Solutions.

“Live Helper Chat 2.11 this is a maintenance release.”

Live helper chat 2.11 is Free & Flexible & Open source.

Live Support chat 2.11 for your website.

Web and desktop clients.

XMPP notifications, GTalk, Jabber, OpenFire, Chrome extension, Node.js support, MySQL, PostgreSQL.

Changes Details

• Fixed bug then department online hours was not taking effect if department ID was not provided.
  https://github.com/LiveHelperChat/livehelperchat/issues/491
• Option to setup status indication is site visitor still on site or already left a site.
  https://github.com/LiveHelperChat/livehelperchat/issues/490
• Option to export chats as XLS
  https://github.com/LiveHelperChat/livehelperchat/issues/435
• Option to write manually for what domain user is generating embed code. This is neede if you are experiencing some issue like chat is not kept while navigating through other site pages.
  Personally I always recomend to write it while generating embed code.
  https://github.com/LiveHelperChat/livehelperchat/issues/489
• Extra modules will be hidden if user does not have permission to use atleast one of submodule.
  https://github.com/LiveHelperChat/livehelperchat/issues/487
• If user refreshed page message time was incorrect because user time zone was not used. It was used only for new user messages.
  execute doc/update_db/update_90.sql for update

[otw_is sidebar=otw-sidebar-8]

The post Live Helper Chat 2.11 Update Released appeared first on Orange Internet Solutions.

“Live Helper Chat 2.09 this is a statistic enhancements release.”

Live helper chat 2.09 is Free & Flexible & Open source.

Live Support chat 2.09 for your website.

Web and desktop clients.

XMPP notifications, GTalk, Jabber, OpenFire, Chrome extension, Node.js support, MySQL, PostgreSQL.

Changes Details

• https://github.com/LiveHelperChat/liveh … issues/428
• Albanian language
• Chats duration algorithm was changes it now will calculate chat duration by this algorithm
  last user message time – (chat start time + chat wait time). You can update all your chats duration by visiting chat Maintenence page.

[otw_is sidebar=otw-sidebar-8]

The post Live Helper Chat 2.09 Update Released appeared first on Orange Internet Solutions.